Privacy Policy

This Privacy Policy explains how Sheds Centre collects, uses, stores, and protects customer information when you visit our website, place an order, contact us, or use our services.

Information We Collect

We may collect the following information when you use our website or place an order:

• Full name
• Billing address
• Delivery address
• Email address
• Phone number
• Order details
• Payment confirmation details
• Customer service messages
• Website usage information, such as pages visited, device information, browser type, and approximate location

We do not store full payment card details on our website. Payments are processed securely through third-party payment providers.

How We Use Your Information

We use customer information to:

• Process and fulfil orders
• Arrange delivery and tracking
• Contact customers about orders, delivery, returns, refunds, or support requests
• Respond to enquiries
• Prevent fraud and protect website security
• Improve our website, products, and customer service
• Comply with legal, tax, accounting, and regulatory obligations

We only use personal information where there is a lawful reason to do so, such as fulfilling an order, responding to a request, complying with legal obligations, or operating our business securely.

Payment Information

Payments made through our website are processed by secure third-party payment providers.

We do not store full debit card or credit card numbers on our own servers. Payment providers may process payment information in accordance with their own privacy and security policies.

Delivery Partners

To deliver your order, we may share necessary information with delivery partners, couriers, warehouse partners, fulfilment providers, or supplier partners.

This may include your name, delivery address, phone number, email address, and order details where required for delivery.

Customer Support

When you contact us, we may collect and keep details of your enquiry, including your name, email address, phone number, order number, and any information you provide in your message.

This helps us respond to your enquiry and keep a record of customer service communication.

Marketing Communications

We may send marketing emails only where permitted by law or where you have agreed to receive them.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@shedscentre.co.uk.

We will still send important service emails related to orders, payments, delivery, returns, refunds, or account activity where necessary.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, analyse website traffic, remember preferences, and support secure checkout.

Cookies may also be used by third-party services such as payment providers, analytics tools, advertising platforms, or website apps.

You can manage or disable cookies through your browser settings. Some parts of the website may not work correctly if cookies are disabled.

Analytics and Advertising

We may use analytics or advertising tools to understand how customers use our website and to improve our products, services, and advertising.

These tools may collect information such as device type, browser type, pages visited, approximate location, and interaction with our website.

Sharing Your Information

We do not sell personal information.

We may share personal information only where necessary with:

• Payment processors
• Delivery companies and couriers
• Website hosting and ecommerce platform providers
• Customer support tools
• Fraud prevention and security providers
• Analytics and advertising providers
• Professional advisers, accountants, or legal advisers where required
• Authorities or regulators where required by law

Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order, payment, tax, accounting, and legal records may be kept for the period required by applicable law.

Customer support records may be kept for a reasonable period to help resolve enquiries, disputes, returns, refunds, or delivery issues.

Data Security

We take reasonable technical and organisational measures to protect customer information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure. Customers should also take care when sharing personal information online.

Your Rights

Depending on applicable data protection laws, you may have rights relating to your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Object to certain types of processing
• Request restriction of processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information

To exercise your rights, please contact us at support@shedscentre.co.uk.

Children’s Privacy

Our website and products are intended for customers aged 18 or over.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or data practices.

Any updates will be posted on this page. The updated version will apply from the date it is published.

Contact Us

For privacy questions or requests regarding your personal information, please contact us:

Preferred Contact Method: Email
Email: support@shedscentre.co.uk
Phone: +44 7916 958045

Support Hours: Monday to Saturday, 9:00 AM – 11:00 PM

Business Information

Trading Website: Sheds Centre
Website: ShedsCentre.co.uk
Company Name: DISCOUNT SHEDS LIMITED
Company Number: 09109279
Email: support@shedscentre.co.uk
Phone: +44 7916 958045

Company Address:
14 Lloyd Street
Altrincham
England
WA14 2DE

Return Address:
Unit 4 Stallings Lane
Kingswinford
England
DY6 7LG